topic Re: ESim not working in Get Support

ESim not working

Viking99 — Wed, 20 Sep 2023 17:29:48 GMT

Just signed up with Public mobile and chose ESim and data is not available. Help

Re: ESim not working

Handy1 — Wed, 20 Sep 2023 17:30:53 GMT

@Viking99 Have you rebooted the phone or tried resetting network settings ? If still no luck please submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESim not working

dust2dust — Wed, 20 Sep 2023 17:31:47 GMT

Calls and real sms texts working? In and out?

Re: ESim not working

Viking99 — Wed, 20 Sep 2023 18:00:18 GMT

Yes tried and nothing worked

Re: ESim not working

Viking99 — Wed, 20 Sep 2023 18:00:46 GMT

Neither working

Re: ESim not working

Handy1 — Wed, 20 Sep 2023 18:02:23 GMT

@Viking99 Use this direct link to support to fix

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESim not working

dust2dust — Wed, 20 Sep 2023 18:04:36 GMT

Did you turn the esim on to be the active service?

Re: ESim not working

LitlLdy — Wed, 20 Sep 2023 18:25:05 GMT

@Viking99 wrote:
Just signed up with Public mobile and chose ESim and data is not available. Help

@Viking99 , I don’t know what phone you have so my instructions may be incorrect.

In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone.

Re: ESim not working

Viking99 — Thu, 21 Sep 2023 03:31:44 GMT

Thanks for the help. Turns out my iPhone wasn’t compatible with Esim so I had to pick up a SIM card.