topic Re: This is backwards! I am confused in Get Support

This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 16:13:35 GMT

On my mobile, I have no problems logging into my account using the app. But as soon as I try to access the community, it asks me for authentication credentials. WTH! What's worse, this is the third time today that I checked the Trusted Device option but the **bleep** thing keeps asking for an OTP the next time I try to access the page😡 Who is creating these apps?!!

I don't understand the logic of it. Makes no sense at all. If anything, my account should be the one which asks for a most secure login, not the community board!! Be that as it may, it should not be asking me for a second login after I have already successfully arrived at the account login page, and that too, after I have asked it to trust my device! Where is the rationale here? What am I missing???

Re: This is backwards! I am confused

HALIMACS — Wed, 20 Sep 2023 16:15:46 GMT

@JimRockford_PI

there is little rationale with the bugs of the new eversafe and authentication protocols

I ran into the same situation, and it varies, depending on mobile android versus mobile iPhone versus desktop /laptop

Re: This is backwards! I am confused

HALIMACS — Wed, 20 Sep 2023 16:17:39 GMT

@JimRockford_PI

What I tend to do with the community login is not sign out and simply close down the page and the next time I access it, the page reopens from where I left off and there is no sign in protocol required.

Re: This is backwards! I am confused

Handy1 — Wed, 20 Sep 2023 16:18:49 GMT

@JimRockford_PI What browser do you use if you use safari , when you tap trusted device it should not ask you for the 2FA code again .

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 16:22:04 GMT

I have never signed out of either account or community. I simply close down the page.

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 16:24:10 GMT

Aha. Great question. I use Brave. Safari is for iPhones. I have an Android I have removed Chrome, as well as it is very intrusive

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 16:27:40 GMT

I think you may have steered me in the right direction. 👍I just now turned off the shield for PM. Let me see what happens. Thanks.

But I am using the app. I gather the community is not from within the app? Meaning is it redirecting me to the browser to access the community?

Re: This is backwards! I am confused

will13am — Wed, 20 Sep 2023 16:25:39 GMT

@JimRockford_PI , the apps seems to work in progress from what I can tell. Certain functionality is actually leveraging the default browser. Access to the community is completely outside of the app at least for android at the moment. The trusted devices option does not stick, perhaps the cookies are set with very short expiries. I am sure Public Mobile is working hard to improve the app. You have to respect how far the service has come in such a short time. For the longest time, an app was vaporware, now we have one. The sister brand still does not have one.

Re: This is backwards! I am confused

Handy1 — Wed, 20 Sep 2023 16:29:27 GMT

@JimRockford_PI yes ,Fingers crossed 🤞

Re: This is backwards! I am confused

dust2dust — Wed, 20 Sep 2023 16:30:08 GMT

While logins go through eversafe, they are still kind of different sites. You can log in to one and still might need to log in to the other. These all end up on different paths after starting through eversafe.

https://productioncommunity.publicmobile.ca
https://myaccount.publicmobile.ca
https://myrewards.publicmobile.ca
https://subscribe.publicmobile.ca

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 16:34:38 GMT

I understand. It is better than it used to be. I hand it to PM for that.

No cookies are fine with no duration.

Re: This is backwards! I am confused

Handy1 — Wed, 20 Sep 2023 16:39:00 GMT

@JimRockford_PI I always seem to have to get code when using the app also know it’s got to keep app updated which I need to do now just checked

Add won’t let me show screen shot from App Store

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 16:42:46 GMT

Okay, now it is better as it logs me into the community and my messages without an OTP, but I still have to login at this second stage, though it logs me straight into the account initially. I can live with that as Bitwarden takes care of the logging in part. No OTP is good news. But Trusted device is something they need to work on. Maybe, implement fingerprint reader login as my banks and credit cards do.

Re: This is backwards! I am confused

Handy1 — Wed, 20 Sep 2023 16:44:26 GMT

@JimRockford_PI Yes great suggestion , mine somewhat uses Face ID to auto fill my email and pass . Then of course tap log in

Re: This is backwards! I am confused

Meow — Wed, 20 Sep 2023 16:46:41 GMT

Did you try using computer to log in? I seldom get asked for confirmation code. Like once in a blue moon...

If you are using phone's app most likely some 'security options' to 'help you' delete/remove something and PM thinks you were never logged in before.

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 17:55:55 GMT

" Access to the community is completely outside of the app at least for android at the moment."

Wow, in the volume of information, I missed this.

Thank you to all who kindly responded.

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 17:57:59 GMT

LOL..logging into the PC was easier before. I cannot recall now as I have been using the app for a while. I will try it later and let you know

Re: This is backwards! I am confused

JimRockford_PI — Wed, 20 Sep 2023 17:59:01 GMT

Yeah, I just now updated it.

Re: This is backwards! I am confused

JimRockford_PI — Thu, 21 Sep 2023 17:40:18 GMT

"Did you try using computer to log in? I seldom get asked for confirmation code. Like once in a blue moon..."

Well, when I use the PC or laptop, the very first time it ALWAYS says that the ID and password don't match! Seconds later, when I enter the SAME credentials, it proceeds to send me an OTP! This is more puzzling than ever!

Re: This is backwards! I am confused

JimRockford_PI — Thu, 21 Sep 2023 17:43:49 GMT

I LOOOOOOOOOOOOOVE it! I wish there was a face ID system on the computer.