topic Re: Activation in Get Support

Activation

Lindayehs — Wed, 20 Sep 2023 16:12:56 GMT

Purchased a subscription for my husband and abandoned activation halfway through cause we realized we could complete eSim and number for him on my phone

now he has bought HIS own package but can’t complete his activation because there is a a halfway done suspended one on my phone

i want to cancel the activation I’ve got for him !! Help!

Re: Activation

Handy1 — Wed, 20 Sep 2023 16:15:33 GMT

@Lindayehs hopefully you didn’t try use the same email for both accounts each account needs it own email .Please use this direct link to submit ticket with support , and remember all activations need be completed on the app now

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Lindayehs — Wed, 20 Sep 2023 16:20:34 GMT

No two different emails. I tried to do a Ticket but that’s not working either

not my best experience starting off 😞

Re: Activation

Handy1 — Wed, 20 Sep 2023 16:21:25 GMT

@Lindayehs Please use this direct link to message support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Lindayehs — Wed, 20 Sep 2023 16:24:54 GMT

Thanks I sent a msg

Re: Activation

Handy1 — Wed, 20 Sep 2023 16:26:56 GMT

@Lindayehs They should respond with In the hour asking some verification questions before helping you , just keep an eye on your community in box or use this link to their reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage