topic Re: Porting gone bad in Get Support

Porting gone bad

kpk1 — Wed, 20 Sep 2023 14:44:04 GMT

I purchased a new SIM card then wanted my landline number ported onto that card. What happened was the number was ported onto my existing card and the phone number on that one removed and my new SIM card is still vacant. I now have no incoming service and no service on my old card at all and this is the number I use for everything

please help want my old number restored back to in service

Re: Porting gone bad

Handy1 — Wed, 20 Sep 2023 14:46:19 GMT

@kpk1 Did you use same email as before when trying to create a second account for the land line ? It can take 3-5 days to complete . Always use a different email for new account is best . At this point I think you need to get support to steep in and see if they can get you our old number back . Use this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting gone bad

will13am — Wed, 20 Sep 2023 15:30:38 GMT

@kpk1 , did you activate a new account with the new SIM card or was the new SIM card entered into an existing account? It sounds like you did the latter, but should have done the former. As already mentioned reach out to support, hopefully they can help correct things.

Re: Porting gone bad

kpk1 — Wed, 20 Sep 2023 20:24:16 GMT

How do I get support someone that will actually have a conversation with me

Re: Porting gone bad

kpk1 — Wed, 20 Sep 2023 20:25:45 GMT

But how do I reach out to support everything I try never gets me to a helpful ending just more frustration