topic Re: Cannot see 5G plans in Get Support

Cannot see 5G plans

KC8279 — Wed, 20 Sep 2023 11:01:59 GMT

I cannot see any 5G plans when I try to change my subscription. I contacted the moderator and they stated it's a programming issue. Do anyone know when this might be corrected?

Re: Cannot see 5G plans

softech — Wed, 20 Sep 2023 11:05:03 GMT

@KC8279 you don't see any 5G plan at all? which plan you are trying to change to?

try login My Account using Incognito mode and make sure you select ALL tab there. If still don't see any, reply support back and ask them to schedule it for you

Re: Cannot see 5G plans

Handy1 — Wed, 20 Sep 2023 11:23:04 GMT

@KC8279 Try viewing them in the new PM app and when in the subscription add on page be sure to hit the option that says “all” or “5G” to view

Re: Cannot see 5G plans

KC8279 — Wed, 20 Sep 2023 11:21:19 GMT

Thanks for your response! I tried changing it to incognito mode and still don't see any 5 plans. I am trying to choose the 5G US-Canada plan $50 for my next subscription renewal.

Re: Cannot see 5G plans

softech — Wed, 20 Sep 2023 11:23:56 GMT

@KC8279 then, please reply Support, or open new ticket, and ask them to schedule the plan change for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot see 5G plans

KC8279 — Wed, 20 Sep 2023 14:47:35 GMT

I contacted the moderator and this is what they said: "Please keep in mind that it's not possible to change plans from our end, which also means that sadly we can't schedule this type of change."

Re: Cannot see 5G plans

Handy1 — Wed, 20 Sep 2023 14:49:20 GMT

@KC8279 Try using the app instead to view the plans , and I do t see how support cannot schedule plan change for next renewal for you . I think that’s incorrect