topic Re: Subscription question in Get Support

Subscription question

JimRockford_PI — Wed, 20 Sep 2023 13:25:00 GMT

A CS agent told me:, "I can confirm 100% that your bill cycle it's from 21st August to 20th September.

Why has my service stopped this morning? My understanding is that as per the above statement, September 20th should be included. Am I correct

Re: Subscription question

Handy1 — Wed, 20 Sep 2023 13:42:31 GMT

@JimRockford_PI Has your service stopped working or did you get a message saying it’s on hold ? If it says on hold but services work you can safety ignore this error message , it’s just they the system has fully updated yet your renewal

Adding ensure you have auto subscribe on also

Turn auto subscribe off/on

Re: Subscription question

JRod — Wed, 20 Sep 2023 13:32:24 GMT

@JimRockford_PI

Hello! My understanding is that if your cycle is from August 21st to September 20th that your plan would technically end at 0:00 EST on September 20th.
If you have autopay active this shouldn’t be an issue as it would automatically renew but if you weren’t on auto pay you’d have to have money in your account the day before (September 19th)

Re: Subscription question

HALIMACS — Wed, 20 Sep 2023 13:33:10 GMT

No, @JimRockford_PI

30 day cycles.

11 days to end of August + 19 days to end of August 19 = 30 days.

Your service would suspend today, August 20th

Re: Subscription question

JimRockford_PI — Wed, 20 Sep 2023 14:01:13 GMT

No. It does say it's on hold and I have no service. I am responding on WI Fi now.😨

Re: Subscription question

JimRockford_PI — Wed, 20 Sep 2023 14:02:01 GMT

Aaah, ok

Re: Subscription question

JimRockford_PI — Wed, 20 Sep 2023 14:06:49 GMT

Okay, thanks to all. I will top it up.

BTW, if I turn subscription do I get any bonuses?

Re: Subscription question

JRod — Wed, 20 Sep 2023 14:14:11 GMT

@JimRockford_PI

If you have autopay turned on (subscription on) then you get 5% of your bill cost back in points. After you earn 15 points you can redeem for a $15 bill credit.

Re: Subscription question

JimRockford_PI — Wed, 20 Sep 2023 14:17:47 GMT

Thank you very much.

Re: Subscription question

dust2dust — Wed, 20 Sep 2023 14:29:44 GMT

My way of explaining it is that the paid period is 12:01am eastern of the first date up until 12:01am eastern of the second date.
This date has flipped around a few times. It used to be just one date and saying to pay before. The high school level programmers around here can't seem to figure out how to add a -1 to that second date field to make it 12:01am - 11:59pm which would make much more sense when having two dates. Or go back to one date and say pay before.

Re: Subscription question

JimRockford_PI — Wed, 20 Sep 2023 18:33:08 GMT

Thanks. That is very helpful.

Re: Subscription question

JimRockford_PI — Wed, 20 Sep 2023 18:33:31 GMT

I just did. Thanks.

Re: Subscription question

dabr — Wed, 20 Sep 2023 18:49:44 GMT

@JRod wrote:
@JimRockford_PI
If you have autopay turned on (subscription on) then you get 5% of your bill cost back in points. After you earn 15 points you can redeem for a $15 bill credit.

Unless something has changed recently, my understanding is regardless whether subscription (previously autopay) is toggled on/off, OP should receive 5% back in points once he makes a payment or purchases add-ons.

@JimRockford_PI If you're on the legacy rewards and not the new Public Points system, then having subscription toggled on will give you $2 discount on renewal date, of course, not applicable if on the new points system but you will earn the 5% points every time you renew your plan.

Re: Subscription question

JimRockford_PI — Wed, 20 Sep 2023 18:59:59 GMT

How do I know if I have legacy rewards, or not?

Re: Subscription question

hTideGnow — Wed, 20 Sep 2023 19:02:05 GMT

hi @JimRockford_PI

do you see any rewards discount showing up on your Upcoming bill on MyAccount? if you see, you are on the old/legacy rewards

Or login to My Account, Rewards, then Rewards portal, do you see reward transaction showing points? It would then be Public points, new system

Re: Subscription question

dabr — Wed, 20 Sep 2023 19:10:01 GMT

@JimRockford_PI If you were a customer of PM before Jan25/2022 and never voluntarily switched to Public Points after that date, then you should be on old legacy rewards and will get loyalty ($1/yr or each year with PM) and autopay discount if toggled on. Unfortunately, if you activated after Jan/25/2022, then you're stuck on the new points system.

Re: Subscription question

Handy1 — Wed, 20 Sep 2023 19:12:57 GMT

@JimRockford_PI I’m on legacy rewards , Does your upcoming payment show auto pay $ like this if not you on points

Re: Subscription question

JimRockford_PI — Thu, 21 Sep 2023 17:56:13 GMT

Yes, I see all sorts of points.

Re: Subscription question

JimRockford_PI — Thu, 21 Sep 2023 17:58:04 GMT

That is so helpful. Thanks.