topic Re: Cellular Connection Not Working on iPhone in Get Support

Cellular Connection Not Working on iPhone

asmc — Wed, 20 Sep 2023 13:36:12 GMT

Hi,

My service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have updated to iOS17 and cellular service still not working. Tried resetting network setting and same issue. The same issue existed when I first activated.

Also on Sat, I received a text message prompt saying that I have not signed up for Public Mobile Self service. Not sure if it is related.

Thanks and please help soon as I need my cell service for work urgently.

Thanks.

Re: Cellular Connection Not Working on iPhone

JRod — Wed, 20 Sep 2023 13:25:54 GMT

@asmc

I am sorry to hear that you are encountering these issues. If you login to your account are you able to see that your account is active currently? If it is active, have you rebooted your device?

Re: Cellular Connection Not Working on iPhone

asmc — Wed, 20 Sep 2023 13:27:42 GMT

Yes, service is active on account. I have tried rebooting device. Hard reboot the device. Reset network setting. Tried all the mentioned. Thanks.

Re: Cellular Connection Not Working on iPhone

JRod — Wed, 20 Sep 2023 13:28:40 GMT

@asmc

Please click this link below to message customer service they will be able to get this sorted out for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Re: Cellular Connection Not Working on iPhone

Handy1 — Wed, 20 Sep 2023 13:30:52 GMT

@asmc You may need to ask support to refresh your account

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cellular Connection Not Working on iPhone

asmc — Wed, 20 Sep 2023 13:34:33 GMT

Perfect. Thank you for all your help!

Re: Cellular Connection Not Working on iPhone

Dunkman — Wed, 20 Sep 2023 13:53:02 GMT

@asmc wrote:
Perfect. Thank you for all your help!

@asmc

As you wait for CSA help, if you have another working phone, try the PM SIM card in that phone. That will help determine whether hardware issue (phone setup) versus PM service problem.