Service

Ryea — Wed, 20 Sep 2023 12:35:06 GMT

Why does my service still say Telus? I signed up, transferred and paid for public mobile yesterday.

Re: Service

softech — Wed, 20 Sep 2023 12:41:41 GMT

yes, some phone will actually shows Telus but it is connected to Public Mobile.

If you are dual sim phone, make sure Telus sim is removed, or if it is eSIM, make sure Telus eSIM is disabled (no need to delete, just disabled)

Also, you can try to change the network connection to Manual and connect to Public Mobile

Re: Service

Ryea — Wed, 20 Sep 2023 12:56:17 GMT

Thank you, I removed Telus sim and manually connected to Public mobile however now it’s says sos only?

Re: Service

softech — Wed, 20 Sep 2023 15:04:38 GMT

@Ryea

so, your PM sim is not working yet.

Is that a physical sim? if it is , try to reseat it or try on another phone

if it is eSIM, did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone , disable them (eSIM/Physica sim) using the SIM Manager on the phone or remove the physical sim.
And make sure the one associated with PM sim and your phone number is enabled (On iPhone, "Turn on This Line" under Settings->Cellular).
Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

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