topic Re: Account lockout in Get Support

Account lockout

Skcudym1 — Wed, 20 Sep 2023 02:35:54 GMT

My wife has her account locked now for several days and I can not get in even with new passwords. It just won't let us back in keeps says account locked try again in one hour. V

Re: Account lockout

hTideGnow — Wed, 20 Sep 2023 01:34:50 GMT

HI @Skcudym1

Maybe cache problem. This issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again. Please try

if that does not help, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account lockout

Handy1 — Wed, 20 Sep 2023 01:36:03 GMT

@Skcudym1 Since you tried changing password and have already waited the full hour please submit ticket with support to help k you regain access . Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account lockout

will13am — Wed, 20 Sep 2023 02:02:03 GMT

@Skcudym1 , try ignoring that warning and login using the app, good chance it will work.

Re: Account lockout

Skcudym1 — Wed, 20 Sep 2023 02:59:58 GMT

No didn't work in the app either

Re: Account lockout

BKNS27 — Wed, 20 Sep 2023 03:43:55 GMT

@Skcudym1

Just curious if your wife created a Eversafe ID if she is longtime member.

Click on Sign Up before login to her account.

If an ID was created then you need to contact a CS_Agent by private messaging between the hours of 9:00am to 10:00pm EST.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437