topic Re: Payment already made but services not reactivated in Get Support

Payment already made but services not reactivated

Melatonin1036 — Wed, 20 Sep 2023 00:26:13 GMT

I accidentally didn't have enough money in my credit card. When my subscription date came up, I added money and then went on the website to start my subscription up again. This was on September 16th. The money has been taken off my credit card but my services have not been restored. Every time I come on the website to see what's going on, it tries to charge me more money. HELP

Re: Payment already made but services not reactivated

Chalupa_Batman — Wed, 20 Sep 2023 00:28:58 GMT

Hi @Melatonin1036

As odd as it sounds, try rebooting your phone.

But if you need assistance from a CS Agent you can reach them here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment already made but services not reactivated

Handy1 — Wed, 20 Sep 2023 00:32:21 GMT

@Melatonin1036 Is the money sitting in your account in available funds ? If so make manual payment and hit the resume button ? And reboot the phone . If still no luck please contact support to investigate

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment already made but services not reactivated

hTideGnow — Wed, 20 Sep 2023 01:14:49 GMT

HI @Melatonin1036

did you check if the money in Available Fund?

please use Incognit/Private/Secret mode on your browser and check if the money in Available Fund. If it is there, you can click Resume my plan and try to push it to renew. Since you have money in Available fund, it won't charge you again. Try it

Re: Payment already made but services not reactivated

Melatonin1036 — Wed, 20 Sep 2023 01:31:04 GMT

Where is the section that I see and available funds? I've looked at overview. It tries to get me to change my subscription which I got stuck into doing on the 16th. So now my subscription has changed. I thought I was being forced to do that. And I've looked in all the other sections for payments and everything and I don't see where my available funds are.

Re: Payment already made but services not reactivated

hTideGnow — Wed, 20 Sep 2023 01:34:03 GMT

HI @Melatonin1036

Available Fund is actually on the Overview page , right below the Subscription Usage, scroll down and you should see

Re: Payment already made but services not reactivated

Melatonin1036 — Wed, 20 Sep 2023 01:39:40 GMT

Okay so I was able to find available funds and there was only $27 in there and I was able to reactivate the phone. But now I'm hoping the $150 from my old subscription is going to fall off of my credit card and I'm not getting double charged because the website basically forced me to change my 3 month plan to monthly. And I don't want to be charged double.

Re: Payment already made but services not reactivated

Handy1 — Wed, 20 Sep 2023 01:42:32 GMT

@Melatonin1036 You gonna need support to look into that for you . You should have just resumed services on plan you were on . PM is pre paid no refunds usually . So maybe in this unique situation they can help best of luck

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437