topic Re: I keep getting invitations to sign up for self serve. Already did that... in Get Support

I keep getting invitations to sign up for self serve. Already did that...

xtremeleafan1 — Tue, 19 Sep 2023 21:15:27 GMT

Once a month or so I receive a text inviting me to sign up for self serve, but I did that when I first switched to Public Mobile. Is it not just the same as signing into my account?

Public Mobile here. A friendly reminder you havent signed up for self serve. Here you can check your plan details, purchase add ons and more. Sign-up today https://selfserve.publicmobile.ca/

Re: I keep getting invitations to sign up for self serve. Already did that...

Handy1 — Tue, 19 Sep 2023 21:17:27 GMT

@xtremeleafan1 Have you created the new ever safe ID that was introduced few months back ? If not everyone needs to do so before logging in again there’s a new app too

Re: I keep getting invitations to sign up for self serve. Already did that...

Lampthis1 — Tue, 19 Sep 2023 21:25:39 GMT

Someone else on this forum asked that same question not long ago, because I also get this text every month just before renewal day. As long as everything works, it's not a problem, just an annoyance to receive messages that you don't need.

Re: I keep getting invitations to sign up for self serve. Already did that...

xtremeleafan1 — Wed, 20 Sep 2023 02:04:52 GMT

I am asked to enter the eversafe code sent via text whenever I log in. I'll just not worry about it as my account is available to me regardless....:)

Re: I keep getting invitations to sign up for self serve. Already did that...

Handy1 — Wed, 20 Sep 2023 02:07:37 GMT

@xtremeleafan1 Be sure to tap the option that says this is a trusted device also when you do , if on safari it should remember you and not ask for code again

Re: I keep getting invitations to sign up for self serve. Already did that...

Andrew28 — Wed, 20 Sep 2023 14:57:12 GMT

That is not helpful

Re: I keep getting invitations to sign up for self serve. Already did that...

Andrew28 — Wed, 20 Sep 2023 14:58:59 GMT

I get the same annoying text message every month. Something is wrong with the Public Mobile backend.

Re: I keep getting invitations to sign up for self serve. Already did that...

Handy1 — Wed, 20 Sep 2023 15:09:57 GMT

@Andrew28 I’m just a customer like you trying to help . You can use this link to support for an explanation

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

add and what part was not helpful @Andrew28 my first or second reply . Read whole thread my responses should then make more sense to you