topic Re: My unit number is missing in the shipping address. I PM'ed CS already. How long does a reply tak in Get Support

My unit number is missing in the shipping address. I PM'ed CS already. How long does a reply take?

amandasung — Tue, 19 Sep 2023 21:03:37 GMT

Does anyone know of any other way to get a hold of their Support so I can correct this error and ensure that I get my SIM in the mail?

Re: My unit number is missing in the shipping address. I PM'ed CS already. How long does a reply tak

Handy1 — Tue, 19 Sep 2023 21:06:39 GMT

@amandasung Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My unit number is missing in the shipping address. I PM'ed CS already. How long does a reply tak

amandasung — Tue, 19 Sep 2023 21:07:54 GMT

Thank you @Handy1 but would you happen to know how long it usually takes for CS to respond?

Re: My unit number is missing in the shipping address. I PM'ed CS already. How long does a reply tak

Handy1 — Tue, 19 Sep 2023 21:09:49 GMT

@amandasung Usually with in the hour , they start with some verification questions before being able to help . Just keep an eye on your community in box after you submit ticket for their reply or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage