topic Re: Payment issue - trying to sign up in Get Support

Payment issue - trying to sign up

Abbey400 — Tue, 19 Sep 2023 19:51:45 GMT

Hi all,

I’m an Aussie and I’ve just moved to Canada (literally this week). I do not have a permanent address yet and my credit card I intend to use for payment on my Public plan is an Australian travel card.
I know for a fact my card works in Canada, I’ve used it multiple times today already, including for online payments, however every time I try to sign up for a plan with Public and input my card information, it says “Payment Failed! Please try again or use a different payment method.”

I’ve even tried different cards, all of which have sufficient money available, and nothing is working. I thought it might be because it is asking me for a Canadian zip code, and the billing address for my credit card is an Australian address, so they don’t match?

Can anyone help me with this?

Re: Payment issue - trying to sign up

hTideGnow — Tue, 19 Sep 2023 19:53:26 GMT

HI @Abbey400

PM does not accept non-Canada or non-US credit card for activation

So, please get a prepaid credit card from store and you can use it for activation. With a prepaid credit card, you can just fill in any valid Canadian address and postal code

And please start the activation using the app. Download the app on your phone and start there

Re: Payment issue - trying to sign up

Handy1 — Tue, 19 Sep 2023 19:53:05 GMT

@Abbey400 You need a Canadian issued back card or pre paid visa

Re: Payment issue - trying to sign up

dust2dust — Tue, 19 Sep 2023 19:55:14 GMT

And yes we call them postal codes around these parts. 🙂
The poor software development limitation here is that the data entry mask for the postal code is only for a postal code. Not numbers like a US zip code.

Re: Payment issue - trying to sign up

Abbey400 — Tue, 19 Sep 2023 19:57:51 GMT

Thank you @Handy1

Re: Payment issue - trying to sign up

Abbey400 — Tue, 19 Sep 2023 19:58:00 GMT

Thank you @hTideGnow

Re: Payment issue - trying to sign up

Abbey400 — Tue, 19 Sep 2023 19:59:19 GMT

That was a typo more than anything - we also call them postal codes or post codes

thanks @dust2dust

Re: Payment issue - trying to sign up

dust2dust — Tue, 19 Sep 2023 20:19:10 GMT

I sometimes use zip just because it's faster to type. But you being from elsewhere maybe my saying so could be helpful.
Welcome to Canada. Forest fires, smoke, floods, droughts, snow, probably somewhat similar culture and very similar indigenous matters. Oh, and ice hockey (or just hockey) (I'm a terrible Canadian, I don't follow any sports anyway).