topic Re: Sonetel Number Port not working in Get Support

Sonetel Number Port not working

electrokawal — Tue, 04 Jan 2022 20:27:27 GMT

Hi team,

I have just ported my Sonetel number 647 243 xxx2 to Public Mobile SIM Card No. 89122xxxxxxx8927205

The process was smooth and efficient.

However, I'm able to make only outgoing calls from this number.

Incoming calls are NOT working! None of my friends are able to reach me!

Can you please check the problem and fix the same?

Thanks,

Kawal Mhatre

Re: Sonetel Number Port not working

Mana — Sat, 03 Feb 2018 23:53:40 GMT

@electrokawal sorry to hear about your trouble.

Transfering or porting the number sometimes can take a couple of hours. So please be patient and it will work in a bit.

Also, please don't post your phone number and other account info on this public forum for your own privacy.

Thanks

Re: Sonetel Number Port not working

MoraMan — Sat, 03 Feb 2018 23:53:23 GMT

you shouldn't post your personal info here. Give it an hour or two. It should be fine.

If not, try sending a message to the moderator team privately, they are PM employees:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your message should include:
- Email address
- PM phone number

- Account PIN

- Detailed explanation of the issue

Re: Sonetel Number Port not working

electrokawal — Sat, 03 Feb 2018 23:54:58 GMT

Sorry about that team, censored my number here with x's

I'll send you a private message.

My apologies!

Re: Sonetel Number Port not working

Mana — Sat, 03 Feb 2018 23:58:46 GMT

@electrokawal. You're welcome.

If it has only been a few minutes since your have made the port in request then you just have to wait since it may take a couple of hours for the port in to be completed.

If it has been more than a couple of hours then please contact the mods. Thanks

Re: Sonetel Number Port not working

stonechucker — Sun, 04 Feb 2018 00:03:47 GMT

Just wondering if this is a cellular carrier, or is it a VoIP service you are porting from? It will be a longer process if it is VoIP, or landline. In these cases, a minimum of 2 days.

Re: Sonetel Number Port not working

electrokawal — Sun, 04 Feb 2018 00:17:39 GMT

Yep, Sonetel is a VoIP service.

Re: Sonetel Number Port not working

Mana — Sun, 04 Feb 2018 00:20:24 GMT

@electrokawal ok then it may take longer (up to two days) for the port to get completed.

Re: Sonetel Number Port not working

electrokawal — Wed, 07 Feb 2018 00:50:43 GMT

Dear Public Team,

We cannot keep on extending the committed timelines!

Now I have received a mail from Sonetel stating that the revised request has not reached Sonetel at all!

What is causing the delay?

Following is their email:

On 06-Feb-2018 7:38 PM, "George from Sonetel" <support@sonetel.com> wrote:

Hi Syed,

Hope you doing Great today!

Our service provider has confirmed that they have not received the revised request in order to release the number.

I kindly request you to check with the gaining provider and ask them to submit the request, without which we may not be able to port the number for you.

Thank you for your understanding and support.
Yours,
George

George D
Support Engineer
Sonetel Customer Service

Find answers at http://help.sonetel.com/help
My supervisor can be reached at support.supervisor@sonetel.com

______________________________

Please connect with Sonetel team on support@sonetel.com and

support.supervisor@sonetel.com

Please keep me in the Communication.

We need to work as one team, put our heads together and resolve the issue.

I have sent you the other details on Private messaging and I can't send any more private messages as per the error I received a while ago. Hence posting it here!

Kindly help me! I am struggling since 5 days.

Re: Sonetel Number Port not working

srlawren — Wed, 07 Feb 2018 01:37:52 GMT

@electrokawal did you contact the Public Mobile Moderator Team as suggested? Have they replied? To the best of my recollecction, VoIP ports can take up to a week, not up to 2 days, but it would be best to touch base with the moderator team to see if anything is hung up on their side.

Re: Sonetel Number Port not working

electrokawal — Wed, 07 Feb 2018 01:40:53 GMT

Yes. I did contact them. However, they seem to be out of sync with Sonetel (my service provider). I have shared the contact details of Sonetel in my previous response. Would appreciate it if you could check with them on priority. I am repeating the: The issue is that the revised request has not yet been received by Sonetel. Can you please check with Public's concerned team why is there a delay in this?

Re: Sonetel Number Port not working

srlawren — Wed, 07 Feb 2018 01:43:21 GMT

wrote:
Yes. I did contact them. However, they seem to be out of sync with Sonetel (my service provider). I have shared the contact details of Sonetel in my previous response. Would appreciate it if you could check with them on priority. I am repeating the: The issue is that the revised request has not yet been received by Sonetel. Can you please check with Public's concerned team why is there a delay in this?

@electrokawal I'm not sure if you're asking me to check with them on priority, but I'm just a customer here. You should follow up with another message to the @CS_Agent.