topic Re: change plan in Get Support

change plan

chris777 — Tue, 04 Jan 2022 20:27:25 GMT

My plan has expired and I want to change plan.The payment was made to cover the amount but it still wouldn't change,then another payment was made by mistake.

Re: change plan

matbasm — Sat, 03 Feb 2018 23:51:07 GMT

@chris777, Once a plan has expired, you might need help from one of the moderators to get it changed. They should also be able to help out regarding the payment. You will need to send them a private message, indicating your account number & PIN, as well as a description of your situation. They are probably wrapping up for the day now, but will be back at 9AM tomorrow (EST).

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: change plan

chris777 — Sat, 03 Feb 2018 23:57:15 GMT

Thanks!

Re: change plan

computergeek541 — Sun, 04 Feb 2018 04:36:50 GMT

When an account is in suspension status for not yet paying for the plan, the only option available to self-serve is to continue start a brand new billing cycle after payment on the currently activated plan. Only the moderators can make a change such as you are asking for.

Re: change plan

edithb122 — Sun, 04 Feb 2018 05:43:05 GMT

Your reply was most helpful, thanks!