topic Re: Inquiry regarding being charged even though the subscription has not been activated in Get Support

Inquiry regarding being charged even though the subscription has not been activated

QV123 — Tue, 19 Sep 2023 16:05:59 GMT

Hello there,

I am writing to ask whether I am still being charged for a plan subscription even though it has not been activated. I am a new customer, just created an account, purchased a plan, and have not finished the account setup yet (not even selecting a phone number). Also, is there a way to delete my account?

I look forward to hearing from you soon. Thank you!

Kind regards,

Quan

Re: Inquiry regarding being charged even though the subscription has not been activated

will13am — Tue, 19 Sep 2023 16:08:31 GMT

@QV123 , you should not be charged until you successfully set up the account. You will need to use the app to complete the activation process. Has your credit card been charged already?

Re: Inquiry regarding being charged even though the subscription has not been activated

Handy1 — Tue, 19 Sep 2023 16:09:07 GMT

@QV123 This is a new way PM started doing things are you sure they charge isn’t just pending and not posted . You plan won’t start until you activate the sim in the app . And then charge your card ever 30 days or 90 days depending on the plan you chose . So what are you waiting for download the app and get started or are you having second thoughts ?

Re: Inquiry regarding being charged even though the subscription has not been activated

JRod — Tue, 19 Sep 2023 16:14:39 GMT

@QV123

Hello! As public mobile is prepaid, you do pay upfront when creating an account. But your 30-Days of the plan does not start until the activation is completed. Remember to finish the activation using the app.

If you need any assistance with the new activation there is this resource specific to new customers:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

To delete the account, you’d usually have to turn off your subscription/not pay for the account which puts your account on hold and then will be deleted after 90 days of no payment. You can also port the number to another provider to close the account. You also might be able to get customer service to close the account immediately if you reach out to them.

Click this link below to send a message to customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond to you using the community mailbox so please keep an eye on your messages here in the community (envelop icon on desktop, click the avatar icon, and then messages if on mobile)

Re: Inquiry regarding being charged even though the subscription has not been activated

QV123 — Tue, 19 Sep 2023 16:15:27 GMT

I just checked my credit card, it's still pending. I just made up my mind and decided to stop using/activating the subscription.

Re: Inquiry regarding being charged even though the subscription has not been activated

JRod — Tue, 19 Sep 2023 16:16:39 GMT

@QV123

Click this link below to send a message to customer service and they will be able to help you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond to you using the community mailbox so please keep an eye on your messages here in the community (envelop icon on desktop, click the avatar icon, and then messages if on mobile)

Re: Inquiry regarding being charged even though the subscription has not been activated

QV123 — Tue, 19 Sep 2023 16:16:45 GMT

I just checked my credit card, it's still pending. I just made up my mind and decided not to use this account with PM anymore

Re: Inquiry regarding being charged even though the subscription has not been activated

Handy1 — Tue, 19 Sep 2023 16:19:05 GMT

@QV123 Then you shouldn’t have to do anything if you don’t activate the charge won’t go thru , but you can message support to confirm and remove any credit card on file to be safe using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437