topic Re: Need puk codes in Get Support

Need puk codes

Hotscrappin — Tue, 19 Sep 2023 14:59:32 GMT

Can moderator message me

Re: Need puk codes

Handy1 — Tue, 19 Sep 2023 15:01:19 GMT

@Hotscrappin You need to engage support for that use this link to get help for that

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need puk codes

hairbag1 — Tue, 19 Sep 2023 15:05:51 GMT

@Hotscrappin

here's some recent info about PUK codes....

https://productioncommunity.publicmobile.ca/t5/The-Lounge/NEW-Blog-Post-All-About-Your-PUK-Personal-Unlocking-Key-Code/td-p/1054316

Re: Need puk codes

softech — Tue, 19 Sep 2023 15:09:20 GMT

@Hotscrappin

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)