topic Re: Can't Login in Get Support

Can't Login

bb09 — Tue, 19 Sep 2023 06:01:22 GMT

Account created prior to EverSafe. Now, Can't login; Can't re-subscribe. I'm in a never ending password re-set loop. PLEASE help me login to my account. thank you.

Re: Can't Login

LitlLdy — Tue, 19 Sep 2023 05:03:13 GMT

@bb09 , you won’t be able to tonight, there’s scheduled maintenance!

Announcement Post: “Scheduled Maintenance for EverSafe Login”

September 19 12:00 AM - September 19 6:00 AM ET (September 18 10:00 PM - September 19 3:00 AM PT)

After maintenance is finished try your browser in private/incognito mode.

Edit:
EverSafe: https://www.publicmobile.ca/en/on/get-help/articles?category=_articleCategory_my-account&subcategory=_articleSubCategory_EverSafe

How to Create an EverSafe ID: https://www.publicmobile.ca/en/on/get-help/articles/creating-a-eversafe-identity

Re: Can't Login

dust2dust — Tue, 19 Sep 2023 05:41:37 GMT

It's a great improvement to see a banner at the beginning page of publicmobile.ca, before log in, stating the maintenance. Maybe it's why we're not seeing the usual flood of people asking about not being able to log in. Good stuff. Some real actual kudos to the marketing department.
I can still log in here though.

Re: Can't Login

BKNS27 — Tue, 19 Sep 2023 06:38:57 GMT

@bb09

If you are an longtime member before Eversafe ID, all members must create an ID before login to your account. You will need to click on Sign Up and create an ID tomorrow as the website and app is under maintenance right now.

Re: Can't Login

kavyacee — Tue, 19 Sep 2023 15:34:31 GMT

Happened to me as well. I switched to another email and it seemed to work.