topic Password Recovery, locked out in Get Support

Password Recovery, locked out

Eman062170 — Tue, 19 Sep 2023 03:32:23 GMT

User Locked Out after password reset and confirmation to enter gives me the User Locked Out error

Re: Password Recovery, locked out

softech — Tue, 19 Sep 2023 03:34:38 GMT

@Eman062170

try Reset password and login using Incognito mode and see if it works

If not, then engage support for further help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Password Recovery, locked out

Eman062170 — Tue, 19 Sep 2023 03:35:52 GMT

Already in incognito mode, will engage support. Thank you!

Re: Password Recovery, locked out

will13am — Tue, 19 Sep 2023 03:47:29 GMT

@Eman062170 , if the system confirmed a successful password reset, you might be able to ignore the lock out and use the new password to login using the app. I have seen first hand how password reset can turn into an infinite do loop. This is how I got around the problem.