topic Re: Arrival of sim in Get Support

Arrival of sim

Maahi237 — Tue, 19 Sep 2023 00:39:11 GMT

I ordered a sim online on 7th September. The estimated delivery was 18th September. I haven't received my sim yet. I have contacted many executives, but they are not able to help me in this regard. Please help me with this and give me the order and tracking number; otherwise, I have to register a complaint online as well as cyber police since I have paid the money and am not getting my sim.

Re: Arrival of sim

JRod — Tue, 19 Sep 2023 00:42:04 GMT

@Maahi237

Unfortunately the delivery of sim cards directly from PM can take up to 3 weeks. If you reach out to customer service they might be able to give you an update.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

If you need a SIM card faster it’s better to order off of Amazon (and often cheaper) or from a local telus store if available. But those are $10 and you have to call ahead to see if they even have them. If you purchase one elsewhere let customer service know and they might credit you.

Re: Arrival of sim

Handy1 — Tue, 19 Sep 2023 00:48:03 GMT

@Maahi237

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Arrival of sim

Maahi237 — Tue, 19 Sep 2023 00:54:42 GMT

If I buy a sim from some store, then what will happen with the money and sim that I have paid and ordered?

Re: Arrival of sim

Handy1 — Tue, 19 Sep 2023 00:57:26 GMT

@Maahi237 If you talk to support before you do they will most likely credit you for it , with proof of receipt

Re: Arrival of sim

Maahi237 — Tue, 19 Sep 2023 00:59:16 GMT

How can I talk to support? Please let me know

Re: Arrival of sim

JRod — Tue, 19 Sep 2023 00:59:48 GMT

@Maahi237

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).