topic Re: Incredibly Difficult to Create an Account in Get Support

Incredibly Difficult to Create an Account

grog67 — Fri, 08 Sep 2023 03:06:50 GMT

I don't know who came up with the account creation, "everclear" trash and login process, but it's the WORST I have encountered anywhere. Change it!!

I'm trying to get my son signed up but it's futile. It sends a code, and the code keeps saying "wrong code". Wow, this is really bad. In fact, I haven't signed in for a while, and it did the same thing to me. Fortunately, I had an account, he doesn't making it very difficult.

Look, I'll be clear. If he cannot get signed up by tomorrow, he'll move on to another provider. And I am not impressed. I never had these problems at all when i was with Virgin mobile's self-serve. These problems are NOT worth the $10 a month I am saving. And if he cannot create an account then he'll stay with VM too.

Gary

Re: Incredibly Difficult to Create an Account

hTideGnow — Fri, 08 Sep 2023 02:24:27 GMT

HI @grog67

people got this issue but some can get it working by using Incognit/Private/secret mode on your browser

if not working still, please submit ticket with CS agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incredibly Difficult to Create an Account

Handy1 — Fri, 08 Sep 2023 02:26:04 GMT

@grog67 Are you finishing the activation on the app . If no luck please submit ticket with support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incredibly Difficult to Create an Account

grog67 — Fri, 08 Sep 2023 02:36:39 GMT

No, he's trying on Firefox browser, then Edge. Same result on both. So BAD! They must fix this problem by hiring real web designers, not losers. Unbelievably frustrating.

Re: Incredibly Difficult to Create an Account

Handy1 — Fri, 08 Sep 2023 02:38:01 GMT

@grog67 All new activations have to be in the app now , try the app and see what happens

Re: Incredibly Difficult to Create an Account

grog67 — Fri, 08 Sep 2023 02:54:15 GMT

That's funny, the APP results in exactly the same sequence of events.

Re: Incredibly Difficult to Create an Account

Handy1 — Fri, 08 Sep 2023 02:56:49 GMT

@grog67 What if you try the forgot password will it give you option to change password and sign in I’ve had to do this before and just reuse the same password as before if you want to or actually change it . If still no luck your gonna need to submit ticket with support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incredibly Difficult to Create an Account

grog67 — Fri, 08 Sep 2023 03:34:00 GMT

I find this whole process amazing. Here's a company that wants to run "support free" without a live agent, and no one if you call in. Yet, their login and account creation is so weak it's a joke. Look, banks manage secure logins on your desktop PC (don't use a phone app) and know your identity using your microprocessors' unique 24 byte GUID. And I think we all know how secure bank logins and access must be. But wait, this isn't good enough for public mobile? I deal with other online financial companies, like PC Financial, they use codes to validate. I've never seen it do the silliness I have like here tonight. So some deep soul searching is need by this company before they allow this reckless web slinging to go on. Enough said.

Re: Incredibly Difficult to Create an Account

JosephineT — Fri, 08 Sep 2023 15:14:14 GMT

I think the problem is you need to setup via email before PM will mail you the sim. These information remained in cache memory and unless you clear it, it rejected you from continuing the subscription process. You will be able to continue once you clear the cache memory (delete browsing history).

Re: Incredibly Difficult to Create an Account

Luddite — Tue, 19 Sep 2023 01:13:22 GMT

@grog67 It is sometimes painful to use the Public Mobile's processes. Though once activated the service seems as dependable as other carriers.
Having observed several software changes at PM over the years I've concluded the PM customers are being used as beta testers. 😡🙏

Re: Incredibly Difficult to Create an Account

softech — Tue, 19 Sep 2023 01:16:03 GMT

@Luddite wrote:

Having observed several software changes at PM over the years I've concluded the PM customers are being used as beta testers. 😡🙏

now, we know why PM has 5G before Koodo 🙂