topic Re: Login Looping to the Home Page - already cleaned cache etc in Get Support

Login Looping to the Home Page - already cleaned cache etc

EldonClayton — Sat, 09 Sep 2023 19:04:45 GMT

When I did the login using my email and password, the system always send me back to the home page and I never was able to access my account page.

Neither on computer, neither on the app. I already changed my browser, incognito mode, cleaned the cache...
Nothing solve the problem.

Someone can help me, please?

Re: Login Looping to the Home Page - already cleaned cache etc

Chalupa_Batman — Sat, 09 Sep 2023 19:17:38 GMT

Feel free to contact a Customer Support Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login Looping to the Home Page - already cleaned cache etc

hTideGnow — Sat, 09 Sep 2023 19:17:54 GMT

HI @EldonClayton

we saw this a lot.

this issue usually resolvable if you use Incognito/Private/Secret mode on your browser to login again. Please try

if that does not help, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login Looping to the Home Page - already cleaned cache etc

Zoomies45 — Sat, 09 Sep 2023 19:46:27 GMT

It's not working in Incognito/private mode either. The system hasn't been working for me for several days now.

I have spent 2.5 days trying to sort out issues. My service wasn't working and I couldn't log into the community section either to get help. How is this ok? Has anyone ever complained to CRTC? I understand this is self serve, but at the very least they can provide functioning "self serve" tools. What a joke.

Re: Login Looping to the Home Page - already cleaned cache etc

hTideGnow — Sat, 09 Sep 2023 19:48:54 GMT

HI @Zoomies45 tried clear cache or tried a different browser?

if you tried both, your only hope now is to submit ticket with agent

Re: Login Looping to the Home Page - already cleaned cache etc

computergeek541 — Sat, 09 Sep 2023 21:03:58 GMT

@Zoomies45 wrote:
It's not working in Incognito/private mode either. The system hasn't been working for me for several days now.
I have spent 2.5 days trying to sort out issues. My service wasn't working and I couldn't log into the community section either to get help. How is this ok? Has anyone ever complained to CRTC? I understand this is self serve, but at the very least they can provide functioning "self serve" tools. What a joke.

The CRTC doesn't handle complaints directly from custoemrs about Public Mobile's services. You would need to approach the CCTS if you're unable to have Public Mobile fix these issues. However, please be aware that one of CCTS's main purpose is to get the customer and carier to communicate with each other. In the end, it might actually be faster to continue working directly with Public Mobile.

Re: Login Looping to the Home Page - already cleaned cache etc

Zoomies45 — Tue, 19 Sep 2023 00:56:36 GMT

Yes, I contacted CCTS. My login hasn't been working since I responded here. Cache was cleared then. Today, it decided to work. This is horrid. I understand self serve, but provide a tool that actually works so I can "self" serve. What a joke.

Re: Login Looping to the Home Page - already cleaned cache etc

Grinch — Tue, 19 Sep 2023 02:03:21 GMT

Me too, needs help.

Re: Login Looping to the Home Page - already cleaned cache etc

Karen67879 — Tue, 15 Jul 2025 11:12:00 GMT

That sounds really frustrating! 😕 Since you've already tried clearing cache, using incognito, and switching browsers, it might be a backend issue. I’d recommend reaching out to customer support directly, they can check if there’s something wrong with your account session. Hopefully it gets resolved soon! 🤞