topic Re: Ticket error in Get Support

Ticket error

Menos — Mon, 18 Sep 2023 19:59:19 GMT

Is anyone else unable to submit a ticket?

Re: Ticket error

Handy1 — Mon, 18 Sep 2023 20:00:18 GMT

@Menos Try this link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket error

computergeek541 — Mon, 18 Sep 2023 20:00:42 GMT

@Menos wrote:
Is anyone else unable to submit a ticket?

Ticket submission has been problematic for a while. Since you're seeing an error message, a private message can be sent to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket error

dust2dust — Mon, 18 Sep 2023 20:00:56 GMT

Yes. What's the problem though? Maybe we can help.
Contact support this way:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket error

Chalupa_Batman — Mon, 18 Sep 2023 20:15:00 GMT

Hi @Menos

Before you send in a support ticket, can you share what the issue your having is? Maybe we can actually help you fix it.

And if we're unable to help and you do require a CS Agent, please also report to them the chat box support link is broken. The more that report this, MAYBE they might actually fix it. Doubtful but eh... 🙂

Re: Ticket error

Wendi — Mon, 18 Sep 2023 20:33:08 GMT

I submitted a ticket through a conversation with the chatbot last night and got reply 20min later.

Re: Ticket error

Menos — Mon, 18 Sep 2023 20:57:51 GMT

I literally can’t, because of an error.