topic Re: Help with phone unable to all out in Get Support

Help with phone unable to all out

Bspc1950 — Mon, 18 Sep 2023 18:52:03 GMT

Can’t call-out with phone

Re: Help with phone unable to all out

computergeek541 — Mon, 18 Sep 2023 18:56:16 GMT

@Bspc1950 wrote:
Can’t call-out with phone

Do the other portions of your Public Mobile service work? First, let's try the obvious things (that you might have already tried) by restarting your device. Also, if you're not already doing this, try dialing a 1 before the area code when attempting to make your next call.

Re: Help with phone unable to all out

hTideGnow — Mon, 18 Sep 2023 18:57:22 GMT

HI @Bspc1950

new account or old account ?

Try to reboot the phone first, check if the phone actually connected to PM network. Then try to make calls

If still unable to do so, try Reset all networks. You can also try your sim card in another phone to rule out device problem

Last, if you cannot get it fixed, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help with phone unable to all out

Handy1 — Mon, 18 Sep 2023 19:02:42 GMT

@Bspc1950 You happen to be on the $15 plan , you sure you have mins left

Re: Help with phone unable to all out

Chalupa_Batman — Mon, 18 Sep 2023 19:25:11 GMT

Hi @Bspc1950

A few questions to help figure out what's happening here.

Do you see the Public Mobile name at the top of your phone?

Which plan do you have?

Have you logged in to see if your account is active? ( in other words, did your last invoice get paid)

Let us help you figure this out before you go to a CS Agent. We may be able to solve it for you.