topic Re: port issues in Get Support

port issues

maxqwe007 — Tue, 04 Jan 2022 20:27:13 GMT

hey I just received the the message from public

Public Mobile here: Your transfer request has been completed successfully. Welcome to Public Mobile and thank you for joining us!

the problem is i can't use any data,

only the cell calls are enable, is it there's anything wrong with my account ? how long do i have to wait ? please some body help me

Re: port issues

Anonymous — Sat, 03 Feb 2018 18:11:04 GMT

@maxqwe007, Welcome to Public Mobile. Did you check your self service account to make sure that the account that shows up matches what you selected. Specifically, is there data showing as part of your package.

Also, are you sure that your phone is compatible with the PM network. A good place to start is https://willmyphonework.net/. After that, you might need to check your APN settings. See the following for info on that: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

If that doesn't resolve your issues, you might need to send a private message to the moderators group.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

Re: port issues

maxqwe007 — Sat, 03 Feb 2018 18:36:33 GMT

this is awesome!

after the access point setting it works like a champ !!

thank you so much

best wish