Overcharged!

Dz23 — Mon, 18 Sep 2023 13:18:34 GMT

How can I get a refund if I've been overcharged?

Re: Overcharged!

Handy1 — Mon, 18 Sep 2023 13:22:51 GMT

@Dz23 Check credit card are both charges the same amount and is one charge just pending and the other has posted . If one is only pending it should fall off if both charged are posted please submit ticket with support for credit /refund

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged!

softech — Mon, 18 Sep 2023 13:33:06 GMT

@Dz23

was that an overcharged or duplicated charges? did you try to make any plan change?

If they are double payments? Were they on the credit card or were they on the Payment History on My Account (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge.

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question:

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation by messaging them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

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