topic Re: Changed subscription and charged twice in Get Support

Changed subscription and charged twice

Joeywaskul1 — Mon, 18 Sep 2023 04:17:43 GMT

I agreed to agh the 40 gig for $5 and noticed my plan no longer had Can -Us calling, texting and data.

changed my account to Can- US account 2 days later and was charged $55 and then $50.

how do I get my refund?

Re: Changed subscription and charged twice

computergeek541 — Mon, 18 Sep 2023 04:23:19 GMT

@Joeywaskul1 wrote:
I agreed to agh the 40 gig for $5 and noticed my plan no longer had Can -Us calling, texting and data.
changed my account to Can- US account 2 days later and was charged $55 and then $50.
how do I get my refund?

Unfortuantely, the correct amoutns have been charged. When changing the plans in this way, there's a warning about how there will be no refunds/no credits for the first plan if the customer proceeds with the change.

Re: Changed subscription and charged twice

NDesai — Mon, 18 Sep 2023 06:32:15 GMT

@Joeywaskul1 You should've chose to renew on your next renewal. Since PM is a prepaid services, there is no going back once paid.