topic Phone hacked in Get Support

Phone Hacked

CarlLee — Sun, 17 Sep 2023 04:53:38 GMT

Yesterday a message popped up on my iPhone indicating that a device had been added to my iCloud account and if that I did not add the device, I should delete it.

I found that it was another iPhone which did not belong to me, so I deleted it.

Then a message popped up indicating that I should contact my service provider to deactivate my Sim Card so that others could not read my messages. I have had extreme difficulty contacting Public Mobile so I wanted to ask if anyone knows if I deleted the device that didn’t belong to me,

would anyone still be able to read my messages. If not, then perhaps don’t need to change my Sim Card. Thanks.

Re: Phone Hacked

Handy1 — Sun, 17 Sep 2023 04:25:29 GMT

@CarlLee You can change your Apple ID password for peace of mind . And you password for PM .don’t think anyone can read your text and emails . I don’t see a need to replace your sim . Not much support can do for ya but here’s the link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone Hacked

dust2dust — Sun, 17 Sep 2023 04:27:22 GMT

Is it possible that someone may have picked up your number? This is a bit of a glitch around here that happens on rare occasions. From another phone call your number. Does your phone ring? Does anybody else answer? Even like a party line. I'll leave how that intertwines with whatever the heck iphones do in their own world but I wonder.

Re: Phone Hacked

BKNS27 — Sun, 17 Sep 2023 08:19:07 GMT

@CarlLee

Don't think you need to change your SIM but I would suggest you change the password on your PM account and your Apple ID account to be on the safe side.

Re: Phone Hacked

Phil_Adelphus — Sun, 17 Sep 2023 11:33:31 GMT

Did you try private messaging customer support here to alert them and ask for their advice on what to do?:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I hope this isn't a "phishing" attempt at "sim swapping" or something like that to try and get you to deactivate your sim so they can switch the phone number to another sim.

Phone hacked

CarlLee — Mon, 18 Sep 2023 06:04:52 GMT

Thanks for all the replies! They were very helpful.