topic Re: Need to replace phone in Get Support

Need to replace phone

Yurong — Mon, 18 Sep 2023 04:08:03 GMT

Looking to replace an Asus Zenphone 3 with a shattered screen. On the $25 plan. Would like a reasonably priced phone that can pick up the Telus LTE and 5G bands. In the past I was able to see a list of compatible phones, but now I cannot find it. So can someone provide a list of compatible phones. Also, I thought PM sold phones, but I cannot find the link. Does PM sell phones?

Thanks

Re: Need to replace phone

Chalupa_Batman — Mon, 18 Sep 2023 01:39:06 GMT

Hi @Yurong

Public Mobile no longer sells phones. If you want to be on the 5G network, look for a phone that supports 5G. It's that simple.

Re: Need to replace phone

hTideGnow — Mon, 18 Sep 2023 01:39:42 GMT

HI @Yurong

it is too hard for any provider to keep a list of compatible phones, there are just too many phones out there

For the phone you want to get, it should work. Try to get the US version or Taiwanese version. Do not by the Indian version as it does not have all the bands PM needs

Re: Need to replace phone

Handy1 — Mon, 18 Sep 2023 01:41:44 GMT

@Yurong Sorry PM doesn’t t sell phone anymore , check out mobile klinik for CPO phones . There apart of Telus also

Re: Need to replace phone

snowisfalling — Mon, 18 Sep 2023 01:50:55 GMT

Most phone available in Canada should work. If it is a foreign phone, just check they have the frequency bands that Telus uses

Re: Need to replace phone

Yurong — Mon, 18 Sep 2023 01:58:02 GMT

So this phone should work?

https://www.motorola.ca/smartphones-motorola-edge-gen-3/p?gclid=EAIaIQobChMIkaa6h4azgQMVGQyzAB3CxwbXEAQYASABEgJ4JvD_BwE&gclsrc=aw.ds&skuId=254

Re: Need to replace phone

Handy1 — Mon, 18 Sep 2023 01:59:37 GMT

@Yurong Yes that phone will work

Re: Need to replace phone

hTideGnow — Mon, 18 Sep 2023 02:00:05 GMT

@Yurong wrote:
So this phone should work?
https://www.motorola.ca/smartphones-motorola-edge-gen-3/p?gclid=EAIaIQobChMIkaa6h4azgQMVGQyzAB3CxwbXEAQYASABEgJ4JvD_BwE&gclsrc=aw.ds&skuId=254

HI @Yurong

yes it will. Major phone sold in Canadian market will work in PM. And this Moto edge is for Canadian market and it will work

Re: Need to replace phone

Chalupa_Batman — Mon, 18 Sep 2023 02:26:20 GMT

Very nice choice for an affordable phone. This of course will work.

Re: Need to replace phone

will13am — Mon, 18 Sep 2023 02:55:13 GMT

@Yurong , getting a compatible phone is not so challenging. Pretty much anything sold in the North American market will work. The problem is with VoLTE compatibility. Telus maintains a pretty short whitelist. Without VoLTE, your phone will have a 2025 death clock when the 3G network is scheduled to be removed from service.

Re: Need to replace phone

Yurong — Mon, 18 Sep 2023 03:26:11 GMT

Glad I posted the question on this thread. Is there a way to check if the 2022 Motorola Edge is on the Telus VoLTE whitelist?

Re: Need to replace phone

will13am — Mon, 18 Sep 2023 03:34:03 GMT

@Yurong , you can use this site to check if you have a device IMEI. I have another warning, I had a device which had functional VoLTE the first couple of months after the feature went live and out of the blue I lost it and have never been able to recover it. I am not saying my situation is the norm, you need to know it can happen and when it does, support has no solution. I expect to retire this device before the 3G network is taken out of service, I can live with this problem.

https://www.telus.com/en/support/article/how-to-use-volte

Re: Need to replace phone

softech — Mon, 18 Sep 2023 03:42:43 GMT

@Yurong Moto edge 2022 is on PM VoLTE whitelist

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Need to replace phone

Yurong — Mon, 18 Sep 2023 04:53:21 GMT

Telus have the 2022 Edge listed for sale on their site:
https://www.telus.com/en/mobility/phones/motorola-edge?INTCMP=tcom_mob_catalogue_to_motoedge(2022)

The specs say it has VoLTE. I suppose I have to buy the phone from Motorola, then check the IMEI. Is there a hard rule that Telus will only accept IMEI's from phones they sell?

Re: Need to replace phone

dust2dust — Mon, 18 Sep 2023 05:02:57 GMT

Telus seems to have directed their little outfit here to have more restrictions on which devices will be allowed. I wouldn't use Telus references.

Re: Need to replace phone

Yurong — Mon, 18 Sep 2023 05:48:54 GMT

Thanks Softech.

I see that Telus/PM use 5G bands N66(1700) and N78(3500). The Moto edge 2022 has N1(2100), N41(2500) and N78(3500). Does it matter that the phone is only compatible with the N78(3500) band?