topic Re: I’m having trouble logging in in Get Support

I’m having trouble logging in

Owensphone — Mon, 18 Sep 2023 02:10:38 GMT

I was all set up but my son said it was set up on the wrong account and deleted the eSIM. But to get back into the account it keeps on asking me to put in the security code that they are sending to his phone which can’t receive message because he deleted the eSIM

Re: I’m having trouble logging in

Handy1 — Mon, 18 Sep 2023 02:15:00 GMT

@Owensphone You will need to rebuy a new eSIM in in the app subscription add on page notice shop sim select it and choose eSIM download and install or use this direct link to support to help you and then then the code will send to the new eSIM

Link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I’m having trouble logging in

hTideGnow — Mon, 18 Sep 2023 02:15:55 GMT

HI @Owensphone

you need to re-buy a new eSIM, which is $5

To rebuy the eSIM, you will need to use the app on the phone only and you need to login. Try to click "Didn't receive code?" and choose email as the option to login

If email is not a choice, you will have to submit ticket with CS agent for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After you login the app, go to Subscription & add-on page, and go to the bottom and click "Shop sim card" and buy eSIM from there

Re: I’m having trouble logging in

Owensphone — Mon, 18 Sep 2023 02:59:33 GMT

Can I just go to the store and buy any SIM card and use it on the phone? I’m already subscribed

Re: I’m having trouble logging in

Owensphone — Mon, 18 Sep 2023 03:00:52 GMT

I can’t get back into my account to get another eSIM. Can I just buy a physical SIM card and insert it into the phone? I’m already subscribed.

Re: I’m having trouble logging in

softech — Mon, 18 Sep 2023 03:03:46 GMT

@Owensphone yes you can. But a physical sim from Local Telus/Koodo/Mobile Klinik store or Amazon (only $4.99 with free Prime shipping)

Once you got the new sim card , just message support and ask them to change the sim for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: I’m having trouble logging in

Handy1 — Mon, 18 Sep 2023 03:03:09 GMT

@Owensphone you can get a physical sim but if you can log into your account you will need to contact support and have them sim swap the number for you , then you you will et the code sent to that new SIM card to log in

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437