topic Re: Port a number/Ticket page error in Get Support

Port a number/Ticket page error

samjaycurtis — Mon, 18 Sep 2023 00:31:26 GMT

I would like to port my number from PC mobile to public mobile. I have already activated my public mobile sim card but missed the text from PC mobile to authorize porting my number. They require another request to port my number. I cannot submit a ticket because the page it brings me to is always in error. Thank you. - Sam

Re: Port a number/Ticket page error

Chalupa_Batman — Mon, 18 Sep 2023 00:44:01 GMT

Hi @samjaycurtis

I will send you the porting team number to your mail box top right corner.

Re: Port a number/Ticket page error

samjaycurtis — Mon, 18 Sep 2023 01:29:50 GMT

@CS_Agent

I phoned PC mobile and they advised public mobile needs to send them a request. I phoned the number for porting with Public Mobile and was advised that PC mobile had to send the request. I phoned PC mobile back and they again advised me that Public Mobile has to send the porting request. I phoned back Public Mobile and it is now closed. Who needs to be sending the porting request?! I am so confused.

Re: Port a number/Ticket page error

Chalupa_Batman — Mon, 18 Sep 2023 01:35:52 GMT

WOW. It's PM who sends the request. Call the number back and have it escalated. That's just lazy!

Re: Port a number/Ticket page error

samjaycurtis — Mon, 18 Sep 2023 01:38:23 GMT

Good to know, thanks again!

Re: Port a number/Ticket page error

hTideGnow — Mon, 18 Sep 2023 01:55:26 GMT

HI @samjaycurtis

actually more thing to consider when you port from PC Mobile

1. Porting from PC mobile is like poring from Koodo Prepaid, you will need to get a new temporary phone number first. Wait will all setup then submit message to CS agent for them to help to port manually

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

2. PM Mobile does not show the account number , but you will need for porting. So, call them #7266 on your PC Mobile phone and ask them the account number

And before you join PM, just to confirm you can port your number ,check the porting eligibility here:

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

And last, very important, please download the PM app and start the activation from the app, it will save a lot of headache