topic Re: Replaced SIM card to put in replacement phone, talk/text working but data not in Get Support

Replaced SIM card to put in replacement phone, talk/text working but data not

AliB1991 — Sun, 17 Sep 2023 19:59:21 GMT

Tl;dr version

Old phone: Samsung A32 5G (lost)
New phone: Blackview A80s
Sim card reading talk/text, plan paid for 6 days ago, no data connection despite standard troubleshootin

On July 14th, my regular phone (A Samsung A32 5g) went missing in the disaster zone known as my house. After 2 months of not finding it, I caved and ordered 2 replacement SIM cards, got one of them activated as the replacement (about a week ago), and today put the card in. (My short-term phone plan was expiring in a few days)

I went to turn on my SoundCloud, expecting to have tunes on my commute to work... Nope. Turned off wifi. Enabled and disabled airplane mode. Rebooted the phone again. Switched to 3G (maybe the issue being the phone itself?), Still nothing, turned back over to 4G preferred.

I'm at a loss here. I was so excited to return to [s]greater than 1gb[/s] 20gb planship, only now I'm stuck at (still) 0 usable data T_T What the heck am I doing wrong this time?!

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

hTideGnow — Sun, 17 Sep 2023 20:01:22 GMT

hi @AliB1991 what phone is that?

Try to click Reset all networks and it will work

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

Chalupa_Batman — Sun, 17 Sep 2023 20:01:56 GMT

Hey @AliB1991

Go to your settings and find network settings. Turn off Automatic and pick Public Mobile and reboot. See if that resolves it.

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

Chalupa_Batman — Sun, 17 Sep 2023 20:02:52 GMT

Personally, I would not reset all networks. That includes any and all WiFi places they've saved. Just the PM Network should be enough.

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

Handy1 — Sun, 17 Sep 2023 20:04:08 GMT

@AliB1991 And you tried re booting the phone or reset network settings . But I’m a lil confused one of the replacement sims you got did you activate it or SIM card swap the number in your account . If you activated it seems you have two accounts in the go you mentioned the disaster in your house 2 months is it possible it was more then 90 days in suspended state if that the case that account will be closed dial *611 from it can it find your number

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

AliB1991 — Sun, 17 Sep 2023 20:11:21 GMT

I went into the sim card swap thing in my account. Number hadn't passed deletion date, it was inactive from July 21 to September 10.

I did try rebooting the phone. Twice. I just reset network settings, I'll see if that fixes it otherwise I'll move onto the next suggestion xD

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

Handy1 — Sun, 17 Sep 2023 20:13:35 GMT

@AliB1991 you can always get support to step in and investigate too , note we are just customers like you trying to help.

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

AliB1991 — Sun, 17 Sep 2023 20:28:11 GMT

It looks like that's what I'm going to have to do 😅 Figured I'd see if there were any other self-troubleshoot options before having to contact support directly. Thanks for everyone's ideas tho!!

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

dust2dust — Sun, 17 Sep 2023 22:19:59 GMT

While you're waiting, check your APN settings.

Name: whatever you want
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: mmscproxy.mobility.ca
MMS port: 8799
APN type: default,mms,dun
APN enable/disable: APN enabled - probably on anyway and greyed out
MVNO type: GID
MVNO value: 4D

Save, then select to use, then go in and out of airplane mode

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

AliB1991 — Sun, 17 Sep 2023 23:42:17 GMT

I put in those settings, but it says MCC needs to be 3 digits?

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

dust2dust — Sun, 17 Sep 2023 23:51:56 GMT

I said check. I guess you did add. MCC is 302. I'm betting you'll have more questions.

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

softech — Sun, 17 Sep 2023 23:52:40 GMT

@AliB1991

MCC is 302

compare this full list

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

AliB1991 — Mon, 18 Sep 2023 00:27:47 GMT

We have CONNECTION! heck yes, thank you!!

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

dust2dust — Mon, 18 Sep 2023 02:05:10 GMT

You're welcome.🙄

Re: Replaced SIM card to put in replacement phone, talk/text working but data not

softech — Mon, 18 Sep 2023 02:05:50 GMT

@AliB1991

happy that it helps.

and Enjoy!!