topic Re: eSIM vs SIM in Get Support

eSIM vs SIM

baca — Sun, 17 Sep 2023 21:32:37 GMT

i tired setting up the phone - picked eSIM however my phone is not compatible.

Went to store got the SIM card but cant finish setting it up - the process stopped at activating eSIM as that what i picked at the beggining, ... how to skip that ot get back to pick SIM card? very frustrated - so i paid for it but can do anyting about it.Any advise ? please and thank you

Re: eSIM vs SIM

Handy1 — Sun, 17 Sep 2023 21:36:27 GMT

@baca use this direct link to support to SIM card swap the number for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM vs SIM

hTideGnow — Sun, 17 Sep 2023 21:37:51 GMT

hi @baca

you picked esim choice when you activated originally, so you need to submit ticket with CS agent and ask them to update the physical sim card for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437