topic Re: how do i get my phone number but cant log into my account, because it says subscription error. in Get Support

how do i get my phone number but cant log into my account, because it says subscription error.

justinlin — Sun, 17 Sep 2023 19:44:01 GMT

I've been trying to get my account phone number and complete account activation, but everytime its says subscription error, and i cant do anything about it. after i get my account i want a refund.

Re: how do i get my phone number but cant log into my account, because it says subscription error.

Handy1 — Sun, 17 Sep 2023 19:49:51 GMT

@justinlin have you downloaded the app to finish the activation yet ?if no luck here’s direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do i get my phone number but cant log into my account, because it says subscription error.

justinlin — Sun, 17 Sep 2023 19:52:03 GMT

yes i have but when i finish it it says subscription not activated

Re: how do i get my phone number but cant log into my account, because it says subscription error.

Handy1 — Sun, 17 Sep 2023 19:53:54 GMT

@justinlin Please submit ticket with support ,

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do i get my phone number but cant log into my account, because it says subscription error.

hTideGnow — Sun, 17 Sep 2023 19:55:23 GMT

hi @justinlin PM has took the money yet? is that an error about esim?

please submit ticket with CS agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do i get my phone number but cant log into my account, because it says subscription error.

justinlin — Sun, 17 Sep 2023 19:58:33 GMT

they already charged me, but every time i try to submit a ticket it says error.

Re: how do i get my phone number but cant log into my account, because it says subscription error.

hTideGnow — Sun, 17 Sep 2023 19:59:41 GMT

hi @justinlin try again with this link and it will work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do i get my phone number but cant log into my account, because it says subscription error.

justinlin — Sun, 17 Sep 2023 20:03:48 GMT

yeah i already sent it to the agent, they haven't replied yet

Re: how do i get my phone number but cant log into my account, because it says subscription error.

hTideGnow — Sun, 17 Sep 2023 20:05:17 GMT

hi @justinlin agent usually reply in 2 hours, so check the Community inbox

Re: how do i get my phone number but cant log into my account, because it says subscription error.

justinlin — Sun, 17 Sep 2023 20:12:55 GMT

ok thank you, i already sent one to a agent today at 1 o'clock but they still haven't replied yet, so i don't know how much longer ill have to wait.

Re: how do i get my phone number but cant log into my account, because it says subscription error.

hTideGnow — Sun, 17 Sep 2023 20:21:42 GMT

hi @justinlin you checked the inbox in this Community portal?

send them another ticket

Re: how do i get my phone number but cant log into my account, because it says subscription error.

Handy1 — Sun, 17 Sep 2023 20:24:18 GMT

@justinlin Your community in box is top of page on computer or if on phone tap your avatar and drop down menu will show messages tap it

or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: how do i get my phone number but cant log into my account, because it says subscription error.

justinlin — Sun, 17 Sep 2023 21:23:13 GMT

nice they replyed back with some information did needed to help, but now they aren't replying anymore

Re: how do i get my phone number but cant log into my account, because it says subscription error.

Handy1 — Sun, 17 Sep 2023 22:33:16 GMT

@justinlin sometimes they can and forth messaging with support is quick , others times takes bit of time if you go more then 2 hours with out response back after having already had communication then I would just nudge them again to see what’s next