topic Re: Refund in Get Support

Refund

Leelee125 — Sun, 17 Sep 2023 19:30:45 GMT

I need a refund

Re: Refund

Leelee125 — Thu, 14 Sep 2023 22:45:00 GMT

I paid $45 to get an account with you guys. Then eleven dollars for sin. Either work I would like refund back please

Re: Refund

Handy1 — Sun, 17 Sep 2023 19:29:34 GMT

@Leelee125 You need to ask support but PM typically no refunds

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

computergeek541 — Sun, 17 Sep 2023 19:30:31 GMT

@Leelee125 wrote:
I need a refund

Unfortunately, refunds generally aren't provided. Can you provide some details about this situation? Did Public Mobile overcharge you?

Re: Refund

Handy1 — Sun, 17 Sep 2023 19:41:41 GMT

@Leelee125 Did you download the app to finish the activation ?

Re: Refund

computergeek541 — Sun, 17 Sep 2023 19:41:55 GMT

@Leelee125 wrote:
I paid $45 to get an account with you guys. Then eleven dollars for sin. Either work I would like refund back please

I found this message added on to the end of another threaed from a few days ago. Please rember that messages posted here are usually only seen by other customers. Only employees could look into a refund situation for you. Instrructions have been provided earlier in thisw message thread about how to contact Public Mobile.

Re: Refund

esjliv — Sun, 17 Sep 2023 20:01:57 GMT

@Leelee125 there could be many reasons why a new activation may not work. What are you experiencing?

Have you ruled out a device issue? Try:

Restart your phone
Do a reset of the device's network settings
Try your sim into another phone to see if you have any services

No need to jump ship yet, perhaps it is an easy solution.

Did you port a number over or activate with a new number?

If all trouble shooting fails, contact CS_Agent via chatbot or private message them through your envelope top right Community page.

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