topic Re: Telus EverSafe Broken for new Registration? in Get Support

Telus EverSafe Broken for new Registration?

Eric_Ch — Sun, 17 Sep 2023 19:22:31 GMT

I went to public mobile's site and clicked "my account" which took me to eversafe. I logged in using the username and password I created earlier, which worked. It takes me to a page that says "Let’s complete your activation.", so I click "Resume activation". It takes me back to eversafe, and the username and password from earlier doesn't work. If I click "Sign up" instead, I enter my e-mail, it says it sent me a code, but no matter how many times I ask for a new code none of them work. Seems like EverSafe is broken?

Re: Telus EverSafe Broken for new Registration?

Handy1 — Sun, 17 Sep 2023 19:36:39 GMT

@Eric_Ch Have you down loaded the app to finish ?

in any event here’s link to support to help if all else fails

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Telus EverSafe Broken for new Registration?

hTideGnow — Sun, 17 Sep 2023 19:37:29 GMT

hi @Eric_Ch try again using Incognito/Private/secret mode on the browser and see if it helps

if not, submit ticket with CS agent for them to help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Telus EverSafe Broken for new Registration?

Eric_Ch — Sun, 17 Sep 2023 19:42:19 GMT

I did originally do it in Icognito but it didn't work, I'm going to try the mobile app.

Re: Telus EverSafe Broken for new Registration?

Eric_Ch — Sun, 17 Sep 2023 19:55:36 GMT

The mobile app worked! Not sure why the website wasn't working. Oh well, thanks!

Re: Telus EverSafe Broken for new Registration?

Eric_Ch — Sun, 17 Sep 2023 19:55:57 GMT

Thanks everyone for the suggestions!

Re: Telus EverSafe Broken for new Registration?

Handy1 — Sun, 17 Sep 2023 19:56:23 GMT

@Eric_Ch Awesome we happy to hear it 🙂