topic Re: Renewing Plan in Get Support

Renewing Plan

bb09 — Sun, 17 Sep 2023 16:21:06 GMT

Visa payment didn't go through now I can't login to my account to add funds. I get :

1. Resume Activation or 2. Go to Login Page.

Both take me to login page that won't allow me to login. Thank.

Re: Renewing Plan

Handy1 — Sun, 17 Sep 2023 16:26:41 GMT

@bb09 You can buy payment vouchers and load them *611 to resume services right away and worry about log in and updating credit card info later if needed

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

worst case use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Renewing Plan

HALIMACS — Sun, 17 Sep 2023 16:33:12 GMT

So, you are completely without any calling or texting services, @bb09 ?

Try updating payment using a desktop or laptop device, if available. I've had greater success using those devices for account management items.

Re: Renewing Plan

Chalupa_Batman — Sun, 17 Sep 2023 16:38:55 GMT

Hi @bb09

Oddly enough, I have found that using the Public Mobile app works a lot better than the website itself. Weird eh? So my suggestion would be to go on WiFi, download the PM app, log in, it will send you the 2FA code, enter it manually and then go to the bottom left and press that + symbol surrounded by a circle. Then go to payments, then manage subscription. Just follow from there. Easy as pie.

Re: Renewing Plan

Shubh2023 — Sun, 17 Sep 2023 16:41:38 GMT

Hey,
Sometimes, the website can be a bit slow, even from PC/Laptop
So I guess it should be better to just work on the app, feel free to give it a try : )
Hope for the best!