topic Re: Trouble activating eSIM and getting service in Get Support

Trouble activating eSIM and getting service

shores — Sun, 17 Sep 2023 13:19:40 GMT

I just swtiched to Public Mobile and cannot access service

Re: Trouble activating eSIM and getting service

Handy1 — Sun, 17 Sep 2023 13:22:50 GMT

@shores Have you downloaded the new PM app to finish the activation ? Have you reboot the phone , or reset network settings ?
if still I luck use this direct link to support to help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble activating eSIM and getting service

JRod — Sun, 17 Sep 2023 13:29:41 GMT

@shores
Have you already downloaded the E-SIM through the app? If you have does it show up in your settings? Make sure that it is enabled (turn on this line on iPhone), make sure it’s the only sim active, and then reboot your device.