topic Re: Porting in number from Virgin in Get Support

Porting in number from Virgin

Jeremy8 — Sun, 17 Sep 2023 05:19:47 GMT

Hi,

I signed up with Pubic Mobile 2 weeks ago and I transferred the number I previously had with Virgin. Can you confirm that the number has been successfully ported over to Public Mobile?

My problem is I can call out but people cannot call or text my number which was with Virgin.

Right now, my SIM card with Virgin is still working.

Re: Porting in number from Virgin

Chalupa_Batman — Sun, 17 Sep 2023 03:14:08 GMT

Hi @Jeremy8

It seems that the port didn't work. I'll send you the porting team number to call tomorrow. Check your mail box up top right.

Re: Porting in number from Virgin

softech — Sun, 17 Sep 2023 03:14:19 GMT

@Jeremy8

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting in number from Virgin

computergeek541 — Sun, 17 Sep 2023 05:07:09 GMT