topic Re: Data add on in Get Support

Data add on

Frefre — Sun, 17 Sep 2023 00:32:24 GMT

I just bought a data add on thinking it wouldn't expire since I remember using a data add on previously that I used for many months...

But it looks like this one expires in 30days! I definitely won't use it all in 30 days. Is this a new thing that there is an expiry on data add ons? Or does anyone know how I can get a refund? (I haven't used any yet...

Re: Data add on

Chalupa_Batman — Sun, 17 Sep 2023 00:34:35 GMT

Hi @Frefre

If you haven't used any of it then I'd suggest reaching out to customer service for a refund if they are willing. However with that being said, there are usually no refunds as everything is pre paid and it does state there when you purchase that it expires after 30 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data add on

BKNS27 — Sun, 17 Sep 2023 00:38:34 GMT

@Frefre

Yes, this Community is new ever since PM launched the new website and app. If you didn’t use any of the data. You can contact a CS_Agent and see if they will give you a credit.

Good thing the More is Merrier promo data and LD calling will rollover in your account.

Re: Data add on

hairbag1 — Sun, 17 Sep 2023 00:51:27 GMT

@Frefre

you can ask for credit to your account...but don't be disappointed if your request is turned down. It's up to customer to read and understand the terms of the sale..as provided by PM. As PM policy is generally no-refunds, they might give you the credit and they might not. Good luck and let us know how you make out with it.

Re: Data add on

Frefre — Sun, 17 Sep 2023 00:51:41 GMT

Thank you, what is the More is Merrier promo data and Ld calling? And how will it rollover into my account?

Re: Data add on

hTideGnow — Sun, 17 Sep 2023 00:52:55 GMT

hi @Frefre were yiu here the last Christmas? Thr more merrier bonus were the Christmas bonus addons we got from PM

Re: Data add on

hairbag1 — Sun, 17 Sep 2023 00:55:17 GMT

@Frefre wrote:
Thank you, what is the More is Merrier promo data and Ld calling? And how will it rollover into my account?

That's data and calling minutes that were gifted to customers during the Xmas period in the last coupla years. If you were a customer then AND responded correctly to text notification, you would have recieved a bit of free data that will roll over until you use it up rather than expires in 30 days. Log in to your account Subscriptions and Add-ons to see if you have .