topic Re: Cant get sms texts or calls I have iphone in Get Support

Cant get sms texts or calls I have iphone

Codiharmon — Sun, 17 Sep 2023 00:04:25 GMT

I cant contact support and I can't receive sms texts or calls from android users. And when I try and contact support says errors codes. Not sure what to do about this?

Re: Cant get sms texts or calls I have iphone

Handy1 — Sun, 17 Sep 2023 00:13:32 GMT

@Codiharmon Did you just join PM did your reboot the phone or did this just start ? Is your account active or on hold ? Can you log in and confirm call *611 to find out .And also here’s a direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cant get sms texts or calls I have iphone

Codiharmon — Sun, 17 Sep 2023 00:13:29 GMT

I did just join on Thursday and it was working fine. Now I can't get calls goes right to voicemail. And texts don't go out or receive. Cant even get a code sent to my phone

Re: Cant get sms texts or calls I have iphone

Handy1 — Sun, 17 Sep 2023 00:15:05 GMT

@Codiharmon Did your reply YES to old provider text to confirm the port ? Does old providers sim still work ? . I’ll send you porting team number private message to give status update on the port or re trigger it if needed

Re: Cant get sms texts or calls I have iphone

Codiharmon — Sun, 17 Sep 2023 00:19:35 GMT

I did reply yes for phone transfer. And it worked and I can call other iPhone users but not non iPhone users I will put sim back in and see

Re: Cant get sms texts or calls I have iphone

Codiharmon — Sun, 17 Sep 2023 00:30:12 GMT

Hen I put in my old sim all my text messages did come through

Re: Cant get sms texts or calls I have iphone

Handy1 — Sun, 17 Sep 2023 02:29:56 GMT

@Codiharmon That’s what I thought port hadn’t completed , happy to hear you got it all fixed now and welcome to Public mobile 🙂

Re: Cant get sms texts or calls I have iphone

Codiharmon — Sun, 17 Sep 2023 02:41:34 GMT

Thanks so much for your help!

Re: Cant get sms texts or calls I have iphone

Handy1 — Sun, 17 Sep 2023 02:43:09 GMT

@Codiharmon Always happy to help ! Even thou you had this little hiccup I think you find it’s worth the hassle for the long term savings PM will bring you 🙂