topic Re: Transfer to eSIm in Get Support

Transfer to eSIm

Jess_093 — Sat, 16 Sep 2023 21:28:20 GMT

I was wondering, how do you no when the transfer from your old carrier to an eSIM is complete?

Re: Transfer to eSIm

hTideGnow — Sat, 16 Sep 2023 21:32:55 GMT

hi @Jess_093 you just joined PM?

did you get a text from your old carrier and you replied Yes? your old sim should stop working when porting completed

for Pm esim, after you installed, you should be able to make outbound calls, just unable to receive inbound calls until porting done

if you able to make calls and you replied Yes to old carrier, reboot phone often and test inbound calls. When you able to receive inbound on your PM , then porting is done

Re: Transfer to eSIm

Handy1 — Sat, 16 Sep 2023 21:34:45 GMT

@Jess_093 Are you just joining PM you can choose eSIM at the beginning of the activation . Or are you an existing subscriber? If already a member then just log into the app in both cases and buy eSIM from subscription add on page . Notice at bottom buy eSIM select it and choose eSIM download and install

Re: Transfer to eSIm

LitlLdy — Sat, 16 Sep 2023 21:38:55 GMT

@Jess_093 , to add to what @hTideGnow said,

Reboot your phone
In cellular settings make sure that ‘Turn On This Line’ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone.

Edit: Added screenshot

Re: Transfer to eSIm

Jess_093 — Sat, 16 Sep 2023 21:44:39 GMT

Okay, thank you. My network still has my old carrier name.

Re: Transfer to eSIm

Jess_093 — Sat, 16 Sep 2023 21:45:34 GMT

I did not receive a text. I received and email stating a text was sent out, but I have not received it yet.

Re: Transfer to eSIm

Jess_093 — Sat, 16 Sep 2023 21:46:20 GMT

Thank you, I will double check I purchased an eSIM. Thank you 😊

Re: Transfer to eSIm

Handy1 — Sat, 16 Sep 2023 21:48:26 GMT

@Jess_093 I’ll send you the porting team number for a status update on the port and re trigger it if needed . Will send private message as we not allowed to post it here