topic Re: Transfering numebr issues in Get Support

Transfering numebr issues

Urgyen — Sat, 16 Sep 2023 20:17:33 GMT

I have already responded to the previous provider to authorize the transfer request and have put in the new sim card into my iphone. I also got a message from Public Mobile saying there was trouble transferring my number because I enterend an incorrect ESN/MEID and that someone would contact me. I havent recieved any form of contact and would like help in fixing this issue.

Re: Transfering numebr issues

Handy1 — Sat, 16 Sep 2023 20:14:10 GMT

@Urgyen Should have just used old providers accounts number not the IMEI .no worries will send you the port team number private message and just give them the account number this time and get it fixed

Re: Transfering numebr issues

hTideGnow — Sat, 16 Sep 2023 20:16:44 GMT

@Urgyen

there is a porting team to call , provide them the missing info. I will message you the phone number, check Community inbox

Re: Transfering numebr issues

BKNS27 — Sat, 16 Sep 2023 20:17:53 GMT

@Urgyen

You will need to contact a CS_Agent to help you complete your porting.

You can private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It is alway better to use your old account number rather than the IMEI.