topic Re: Ticket in Get Support

Ticket

Nadam — Sat, 16 Sep 2023 20:03:43 GMT

I referred a friend and she transfered her phone number to Publik Mobile. We are two senior ladies. We didn't know how to include my referral during the sign up process so we tried everything to submit a ticket from her and from my account, and spent hours trying, to ask for points for referring a friend. it's IMPOSSIBLE!!! We tried from the website AND from the app, I cleared my browsing history and cashe, but nothing worked! We are neighbours, we live at the same address. I introduced her to Publick mobile, guided her trough whole process, and now I can't get my points, such a shame! Even now it's been my fifth time since I tried to submit a ticket! Their website and app are si poorly made! Is there any chance we can get our reward? Who to contact and how?

Re: Ticket

hairbag1 — Sat, 16 Sep 2023 20:05:08 GMT

@Nadam

have your friend use this link to message a Customer Support Agent and ask to have referral code added.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

Handy1 — Sat, 16 Sep 2023 20:05:17 GMT

@Nadam You will need to ask your friend to contact support to apply the code for her . Use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket

hTideGnow — Sat, 16 Sep 2023 20:11:23 GMT

hi @Nadam thr spot is tricky2, many missed it

But support can help, just submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437