topic Re: How do I activate SIM? in Get Support

How do I activate SIM?

BukhariHussain — Sat, 16 Sep 2023 17:57:09 GMT

I have lost my SIM (when I was overseas I swapped with theirs and then lost my public later). I now purchased the new Public mobile SIM. How do I activate the SIM? I dont want to change my phone number.

Re: How do I activate SIM?

Handy1 — Sat, 16 Sep 2023 18:01:46 GMT

@BukhariHussain DO NOT activate it , you just need to log into your account profile page and SIM card swap the number like this . If you can t log in ask support to sim swap the number for you

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I activate SIM?

hTideGnow — Sat, 16 Sep 2023 18:20:00 GMT

hi @BukhariHussain login My Account, Profile, click the pencil besides the sim number to update the new sim

Re: How do I activate SIM?

BukhariHussain — Sat, 16 Sep 2023 18:56:32 GMT

I can't log in to my account because it was sending the PIN number to my phone and I can't get the text because I dont have a SIM, so I chatted with the customer service and he said I had to create a new log in to contact the agent. I was going in circle here. Thanks to @Handy1 he provided the private message link to agent. I have sent agent message. Let's hope they help.

Re: How do I activate SIM?

BukhariHussain — Sat, 16 Sep 2023 18:57:38 GMT

I can't log in to my account because it was sending the PIN number to my phone and I can't get the text because I dont have a SIM, so I chatted with the customer service and he said I had to create a new log in to contact the agent. I was going in circle here. Thank you @Handy1 for proving me the private message link to agent. I have sent the message, lets hope they help.

Re: How do I activate SIM?

Handy1 — Sat, 16 Sep 2023 18:58:39 GMT

@BukhariHussain Agent should reply with in the hour with some verification questions to start before being able to help you . So keep an eye on your community in box for there response or use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I activate SIM?

BukhariHussain — Sun, 17 Sep 2023 00:06:26 GMT

I just checked but haven't got any message yet.

Re: How do I activate SIM?

Handy1 — Sun, 17 Sep 2023 00:07:49 GMT

@BukhariHussain I would message them again , it’s not typically this long for a reply

Re: How do I activate SIM?

softech — Sun, 17 Sep 2023 00:13:14 GMT

@BukhariHussain does it has the option to send email if you click "didn't receive code?" on the send 2FA screen?

you can also try these workarounds to try to get back in My Account

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support by direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: How do I activate SIM?

BukhariHussain — Sun, 17 Sep 2023 05:16:20 GMT

Thanks @softech I did it. I tried option 1 and it worked. Everything is good now. Thanks everyone!