topic Re: Text issues in Get Support

Text issues

Digger2209 — Sat, 16 Sep 2023 18:43:21 GMT

just switched over to Public Mobile from Rogers and I’m not able to send or receive text messages from Android users. Anyone have any ideas on how to fix that ?

Re: Text issues

Chalupa_Batman — Sat, 16 Sep 2023 18:45:20 GMT

Hi @Digger2209

Before you inserted your PM SIM card, did you get a text from Rogers asking permission to port your number? If so, did you say YES? This is the important thing to do. If you did and it's still not working, I'll send you a message with the porting team number to call in my mail up top to the right.

Re: Text issues

Digger2209 — Sat, 16 Sep 2023 18:47:02 GMT

I did not get a text from Rogers.

Re: Text issues

Chalupa_Batman — Sat, 16 Sep 2023 18:48:14 GMT

OK. Sounds like the port didn't fully work and you will have to contact the porting team. No worries, look up top to the right... a little mail... you got mail.

Re: Text issues

dust2dust — Sat, 16 Sep 2023 18:49:30 GMT

Maybe try a full power down restart of the phone. Try reset network settings.

Adding - I see your update. Leave the old sim in a phone and then call that number.

Re: Text issues

hTideGnow — Sat, 16 Sep 2023 18:49:15 GMT

hi @Digger2209 is your Rogers account still active? If active but you are not getting porting authorization text, call Rogers. It is not something PM can help

But you can also call PM porting team to resend the request once more. Will message you the porting team number

Re: Text issues

Digger2209 — Sat, 16 Sep 2023 18:49:15 GMT

Will do. Thank you

Re: Text issues

Handy1 — Sat, 16 Sep 2023 18:51:28 GMT

@Digger2209 Sounds like the port is stuck , no worries I’ll send you the porting team number private message they can re trigger the port request for you . Leaving old providers SIM card in the phone to reply YES to the confirmation text

Re: Text issues

Chalupa_Batman — Sat, 16 Sep 2023 18:52:01 GMT

Let us know if it works out.