topic Re: Very annoying an irritating in Get Support

Very annoying an irritating

JimRockford_PI — Sat, 16 Sep 2023 18:31:37 GMT

I used my desktop PC to log into my PM account this morning. At that time, as I was logging in for the first time today, I was sent an OTP. Fair enough. But an hour later, when I tried logging in on the same PC (which was not shut down, in fact, I had not even closed down the browser or cleared the cookies) after it timed out, it is asking for the OTP again! This is over the top and irritating! I am not trying to sign into the nuclear facility in Colorado, after all!

Re: Very annoying an irritating

dust2dust — Sat, 16 Sep 2023 18:33:23 GMT

If you check the trusted device box then it shouldn't ask for the code again.

Re: Very annoying an irritating

Handy1 — Sat, 16 Sep 2023 18:33:31 GMT

@JimRockford_PI Also be sure to tap this is a trusted device option on safari it remembers me and doesn’t ask for the code each time . But the app always seems to want the code for me

Re: Very annoying an irritating

JimRockford_PI — Sat, 16 Sep 2023 18:47:34 GMT

Okay folks. I have egg on my face - happens frequently! It was not PM's fault. It was all mine! I had set the Brave browser to disable third party cookies. I turned it off, logged in again after checking the "Trusted Device" box, and I am off to the races. Thanks to all who put up with my unjustified tantrum. PM is not to blame!!!