topic Re: Service issues in Get Support

Service issues

Seejones — Sat, 16 Sep 2023 17:51:23 GMT

I don’t have any service on my phone

Re: Service issues

Handy1 — Sat, 16 Sep 2023 17:54:45 GMT

@Seejones Have you tried rebooting the phone or reset network settings can you try sim in another phone to test . And is your account active or on hold also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Service issues

Seejones — Sat, 16 Sep 2023 17:57:24 GMT

I have tried that but I have a esim card

Re: Service issues

Handy1 — Sat, 16 Sep 2023 17:59:31 GMT

@Seejones Maybe you need get support to re provision the sim for you , use this direct link to them

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service issues

hairbag1 — Sat, 16 Sep 2023 18:06:21 GMT

@Seejones

are you setting up a new PM account and can't get service yet ? Are you attempting to port your number in to your new PM account ? If so, here's some reading for your enjoyment....https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: Service issues

hTideGnow — Sat, 16 Sep 2023 18:14:30 GMT

hi @Seejones I saw your other post about buy new esim, did you delete your old esim? it ever work?

Re: Service issues

dust2dust — Sat, 16 Sep 2023 18:17:16 GMT

Have a look at devicecheck.ca to rule that out.