topic Re: Activated a new line and it seems that someone else also has the same number. in Get Support

Activated a new line and it seems that someone else also has the same number.

Kansa20134 — Sat, 16 Sep 2023 17:48:10 GMT

Hi,

I recently activated a $15 plan for my son with a brand new number and it seems someone else also has the same number. He keeps getting added to groups in Whatsapp and keeps getting random messages from people.

Is it possible for the admins to assign a new number without paying for it out of my pocket?

Re: Activated a new line and it seems that someone else also has the same number.

Handy1 — Sat, 16 Sep 2023 17:53:35 GMT

@Kansa20134 This is a glitch and sometimes happens , some one else number was in the number pool and should not have been . You will need to log into your account and choose a new number . Or get support to help you

Change # on profile tabs

Link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activated a new line and it seems that someone else also has the same number.

hTideGnow — Sat, 16 Sep 2023 18:16:17 GMT

hi @Kansa20134 PM always make this mistake, system glitch. Just login My Account, Profile page and choose another number

Re: Activated a new line and it seems that someone else also has the same number.

dabr — Sat, 16 Sep 2023 18:25:22 GMT

@Kansa20134 Just to add to what's been said already, PM permits four number changes per 30 days for free.