topic Re: Resend port request in Get Support

Resend port request

ErikH — Sat, 16 Sep 2023 00:13:48 GMT

I missed the text to allow porting from my previous provider and need public mobile to rerequest the transfer.

I tried submitting a ticket but the chat bot link, to take me to the ticket creation window, gives me a system error message.

The chat it says to contact @CSagent if unable to creat a ticket. But it seems like there should be something in front of the @CSagent? In any case the window opened from that link, won’t accept @CSagent as a recipient.

please advise

Re: Resend port request

hTideGnow — Fri, 15 Sep 2023 19:49:19 GMT

HI @ErikH

there is a porting support team you can call. I will message you the phone number. Check your Community inbox

Re: Resend port request

Handy1 — Fri, 15 Sep 2023 19:50:43 GMT

@ErikH No worries I’ll send you the porting team number to re trigger the port request

Re: Resend port request

computergeek541 — Sat, 16 Sep 2023 00:12:54 GMT

@ErikH wrote:
I missed the text to allow porting from my previous provider and need public mobile to rerequest the transfer.
I tried submitting a ticket but the chat bot link, to take me to the ticket creation window, gives me a system error message.
The chat it says to contact @CSagent if unable to creat a ticket. But it seems like there should be something in front of the @CSagent? In any case the window opened from that link, won’t accept @CSagent as a recipient.
please advise

The username to contact Public Mobile is actualy CS_Agent. You're missing the underscore symbol.

Re: Resend port request

maggie8 — Sat, 16 Sep 2023 16:58:03 GMT

can you send me that number also please

Re: Resend port request

maggie8 — Sat, 16 Sep 2023 17:08:59 GMT

i called telus they said they could not help me am stuck ill try again thanks